For any questions pertaining to this application, please contact: Montpelier Admin (firstname.lastname@example.org).
Frequently Asked Questions
- Question: I don't know or have forgotten my password. How do I reset it?
- Answer: You can request a password reset by visiting this page.
- Question: My payment task status is "Pending". What does that mean?
- Answer: When completing a payment, the task will be marked "Pending" until the payment provider has verified the transaction.
- Question: My recommendation status is "Pending". What does that mean?
- Answer: When requesting an external recommendation, the task will show as "Pending" before the recommender has submitted their recommendation. The task will be marked "Completed" when the recommender has submitted their recommendation.
- Question: The dates/times associated with my submitted material seem to be a few hours off. Why is this?
- Answer: This happens when we are unaware of your local timezone. Please set your timezone in your account settings page.
Technical problem? Please fill out a support request form for assistance.